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Mplus

Empowering businesses through customer-centric excellence

📍 Zagreb, Croatia

Stats

Employees (LinkedIn)
3767
Size bucket
10,001+ employees
Followers
5977
Org type
Public Company
Country
HR
LinkedIn ID
1266888
Slug
mplusofficial

Industries

Outsourcing and Offshoring Consulting

Specialties

Contact center servicesDigital MarketingDirect MarketingCustomer serviceITInformation TechnologyHuman Resourcesand Employment Services

About

Mplus Group is a testament to the extraordinary possibilities that arise when we harness the synergies of Information Technology, Creativity, Credibility, and a genuine Care for People. Under the umbrella of Meritus Investments and its expansive portfolio of subsidiaries (70+), we lead across 6 business areas: Business Process and Technology Outsourcing (BPTO), Information Technology, E- commerce, Human Resources (HR), Education, and Real Estate. Our journey has been marked by remarkable growth, driven by strategic acquisitions and organic expansion, solidifying our position as one of the fastest-growing regional groups in Europe. Presently, Mplus Group thrives in 42 locations, boasting a workforce of over 13,000 professionals and extending services to clients in 57 countries. What truly distinguishes us is our unparalleled agility, ease of doing business, and our in-house software development team. • Through our owned companies operating under the esteemed Manpower (+Experis), Mplus excels in offering Human Resources Outsourcing (HRO) and Game and Application Testing solutions. • Some clients include the world's largest game development studio, world's largest retailer and leading energy, telco and government agencies. • 2300+ successful systems integrations projects • 19 Global Telcos using our SaaS solutions for 18+ years • Reduced agent training from 8 weeks to 8 hours and 98% of Tier 2-3 agents reduced through our AI and GenAI SaaS Solution Our Software as a Service (SaaS) and Contact Center solutions proudly maintain a 100% market retention rate. Further, our commitment to innovation is evident through Research and Development centers established in six locations, where we focus on cutting-edge technologies such as artificial intelligence, machine learning, and software designed for contact centers.

Locations (1)

  • Heinzelova 62/A, Zagreb, Croatia 10000, HR