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Aliyah Lu

Project manager

📍 Santa Monica, California, United States10 connections10 followersphoto: yes#435 · navid-aub

Experience (2)

  • Workplace
    STRV
    Role
    Project Manager
    Duration
    Nov 2021 - Present · 1 yr 3 mos
    Workplace Location
    Description
  • Workplace
    STRV
    Role
    Data center operation and maintenance engineer
    Duration
    Mar 2020 - Feb 2022 · 2 yrs
    Workplace Location
    Description
    • Lead a team of managers and engineers to maintain end-user uptime in B&M and WAH environments.• Develop support plans, Service improvement plans planning, and IT budgeting in alignment with overall IT strategy.• Lead the functional delivery team of highly available and scalable end-user IT infrastructure and end-user services (eg, network, telecom, data center, cloud computing, 24x7 system monitoring, remote & onsite tech support, device management, access management, asset management, and patching)• Contribute to and ensure adherence to IT governance and compliance processes• Lead the selection, implementation, and management of IT Service Management technologies and associated service catalog• Develop and lead IT end-user support management processes to ensure the appropriate cross-functional internal and vendor resources are engaged, timely service restoration, and drive the remediation action plans• Implement structures to proactively identify and remediate service continuity risks• Work through internal and partner resources to proactively drive continuous technology, service, and process improvement• Ensure infrastructure and end-user technologies and services are deployed and maintained in a secure manner and meet client requirements.• Lead the development, implementation, and maintenance of standards and processes to ensure services are well-defined, effective, and efficient• Front-end client and internal compliance audit and associated requirements.

Education (2)

  • Institute
    Yale University
    Degree
    Master's degree, Computer Science
    Duration
    Jul 2009 - Jun 2011
    Description
    Grade: 3.91/4.00
  • Institute
    Chongqing University
    Degree
    Bachelor's degree, Computer Software Engineering
    Duration
    May 2005 - Aug 2008
    Description
    Grade: 3.89/4.00

Interests (4)