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Mia Thomas

Project Director

📍 Seattle, Washington, United States113 connections115 followersphoto: yes#592 · navid-aub

About

A seasoned Director of Information New Projects Engineering with extensive experience in organizing people, processes and technology. A futurist and visionary thinker whose purpose is to see what others can't see and do what others can't do. A leader who serves employees and the organization through dedication, commitment and strategic planning

Skills (3)

Data AnalysisTrend ForecastingAnalysis SQL

Experience (3)

  • Workplace
    ExtraHop
    Role
    Director of Technical Department
    Duration
    Jul 2018 - Present · 4 yrs 7 mos
    Workplace Location
    Description
    The core of ExtraHop technology is a passive network device, as a new project department director, overall responsible for the on-time delivery of new enterprise network security projects, develop new project plans, promote the implementation of new projects and delivery to the enterprise, identify project risks and develop countermeasures. Manage customer expectations and needs, handle customer feedback during project delivery, respond to customer needs, and ensure customer satisfaction. Responsible for organizing the delivery team to communicate business requirements with each project A-side and translate them into corresponding requirements. As the project manager, responsible for the smooth execution of the project, and the need to communicate and collaborate with the project unit leaders to ensure that the project is on schedule. At cost. Quality completion. Responsible for tracking the overall project progress of the department. Hold regular departmental meetings and minutes of meetings
  • Workplace
    ExtraHop
    Role
    Department Manager
    Duration
    Sep 2015 - Jul 2018 · 2 yrs 11 mos
    Workplace Location
    Description
    The ExtraHop Customer Success team is focused on delivering successful results for our customers. As a successful Engineering Manager, you will play a leading role in accomplishing the following goals:Analyze customer network needs and promote the highest value application of ExtraHop in customer environments Engage with ExtraHop end users to provide targeted assistance and support Take a lead role in assessing customer needs and coordinating high value services such as ExtraHop Professional Services and Advanced Training Lead and facilitate initial onboarding and ExtraHop introductions for new customers Work with ExtraHop's development team to advocate for customer needs and product improvement opportunitiesAssess and document client health and maturity to improve client engagement strategiesLead role in building "trusted advisor" client relationships, including facilitating client meetings, work sessions, and QBRs.Act as a liaison with other ExtraHop teams (e.g., sales, marketing, product, and support) for client communications and strategic communications
  • Workplace
    ExtraHop
    Role
    System Engineer
    Duration
    May 2013 - Sep 2015 · 2 yrs 5 mos
    Workplace Location
    Description
    Ensure 24x7 availability and responsiveness of services and infrastructure - including network infrastructure, cloud environments, security tools, web applications, and third party tools.Participate in rotating shifts for production services.Work closely with software, quality and release engineers to ensure that software is built, tested and deployed correctly and consistently.Manage all engineering code repositories, including branching, backups, access and creation.Install, maintain and manage hardware and network infrastructure for the software engineering team.Validate and research future hardware product decisions

Education (3)

  • Institute
    University of Florida
    Degree
    Master's degree, Computer Engineering
    Duration
    Dec 2008 - Oct 2010
    Description
    Grade: Excellent
  • Institute
    University of Florida
    Degree
    Bachelor's degree, Computer Engineering
    Duration
    Jun 2004 - Oct 2008
    Description
    Grade: Excellent
  • Institute
    Kwame Nkrumah'​ University of Science and Technology, Kumasi
    Degree
    Duration
    2001 - 2005
    Description

Volunteering (1)

  • Role
    Member
    Organization
    Information Technology Disaster Resource Center (ITDRC)
    Duration
    Sep 2021 - Oct 2022 · 1 yr 2 mos
    Description